​1. Refunds for Cancellations

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Refunds are based on our standard cancellation policy:

• More than 48 hours’ notice full credit applied to your account.

• 24–48 hours’ notice or 50% credit.

• Less than 24 hours’ notice No refund, as the time has been reserved for your pet.

For regular weekly bookings, we will always try to be flexible where possible.

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2. Refunds for Services Not Delivered

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If Parkgate Paws is unable to attend due to illness, emergency, or circumstances beyond our control, you will receive:

• A full refund, or

• A full credit toward a future booking

— whichever you prefer.

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3. Early Returns (Holidays / House Sitting)

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If you return home earlier than planned:

• No refunds are issued for unused days

• Credits may be offered at our discretion depending on notice given

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4. Deposits for block bookings.​

• Deposits are non‑refundable unless Parkgate Paws cancels

• Deposits can be transferred to a new date with 7+ days’ notice

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5. Refund Method

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Refunds are issued as a voucher or account credit to use against any future booking with Parkgate Paws.

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6. Exceptional Circumstances

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We understand life happens. If something unexpected occurs, please talk to us — we will always try to be fair and reasonable.