Last updated: May 2026

Information We Collect

We collect only the information needed to provide safe, reliable pet‑care services.

Information you provide directly

• Your name, address, phone number, and email

• Emergency contact details

• Vet information

• Pet details (name, breed, behaviour, medical needs, routines)

• Home access information (keys, codes, instructions)

• Payment information (not stored by us if processed through third‑party platforms)

• Any notes you choose to share with us

Information collected during services

• Visit notes

• Photos of your pet (only if you have not opted out)

• Appointment history

We do not collect unnecessary or sensitive personal data.

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How We Use Your Information

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We use your information to:

• Provide pet‑care services you have booked

• Contact you about appointments, updates, or emergencies

• Keep your pet safe and follow your instructions

• Manage billing and payments

• Maintain accurate service records

• Share pet photos on social media (only if you have not opted out)

We will never sell your information or use it for unrelated marketing.

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Legal Basis for Processing

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We process your information under the following lawful bases:

• Contract — to provide the services you have booked

• Legitimate interests — for safety, record‑keeping, and communication

• Consent — for optional things like social‑media photos

• Legal obligation — if required by law or authorities

You may withdraw consent at any time.

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Key Handling & Home Access

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If you provide a key or access code:

• Keys are stored securely and never labelled with your address

• Access codes are kept confidential

• Keys are used only for scheduled visits

• Keys are returned on request or at the end of our arrangement

This information is treated as strictly confidential.

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Sharing Your Information

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We only share your information when necessary, such as:

• With your vet in an emergency

• With emergency contacts you have provided

• With payment processors (we do not store card details)

• If required by law or authorities

We do not share your information with third‑party marketers.

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How Long We Keep Your Information

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We keep your information only as long as necessary:

• Client and pet records: up to 6 years (standard business record‑keeping)

• Keys: only while you are an active client

• Photos: until you ask us to remove them

You can request deletion at any time unless we are legally required to retain certain records.

Your Rights

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Under UK GDPR, you have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion (“right to be forgotten”)

• Restrict or object to processing

• Withdraw consent (e.g., social‑media photos)

• Request a copy of your data

To exercise any of these rights, contact us at any time.

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How We Protect Your Information

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We take data security seriously. Measures include:

• Secure storage of keys

• Password‑protected devices

• Encrypted communication where possible

• Limited access to personal information

• No unnecessary data retention

 Social Media & Photos

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We may take photos of your pet during visits. These may be shared on social media only if you have not opted out.

You can opt out at any time by telling us in writing.

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Changes to This Policy

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We may update this Privacy Policy occasionally. The latest version will always be available on request.

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Contact Us

If you have any questions about this policy or your data rights, please contact:

Parkgate Paws hello@parkgatepaws.co.uk  07903436083