🐾 Parkgate Paws — Terms & Conditions
Thank you for choosing Parkgate Paws. These Terms & Conditions ensure we both understand our responsibilities and help us provide safe, reliable care for your pet. By booking with us, you agree to the terms below.
Terms & Conditions - the basics
Parkgate Paws will deliver the services you have booked and confirmed in writing. We aim to arrive within the agreed time window, but minor variations may occur due to weather, traffic, or unforeseen circumstances. We will notify you wherever possible.
Owner Responsibilities
By booking with Parkgate Paws, you confirm that:
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Your pet has no known history of aggression toward people or animals
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Your pet is up to date with vaccinations (proof may be requested)
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You have informed us of any behavioural issues, triggers, fears, or quirks
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You have disclosed any medical conditions, allergies, or medication needs
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Your pet is fit and suitable for the services booked
You agree to update us immediately if anything changes.
Liability
We take great care with your pet and your home. However, Parkgate Paws cannot be held responsible for:
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Injury, illness, loss, or death of a pet arising from causes outside our reasonable control
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Damage to property caused by your pet’s own behaviour
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Issues arising from pre‑existing medical conditions
We accept full responsibility for incidents resulting from our own negligence.
Insurance
Parkgate Paws holds public liability insurance appropriate for pet‑care services. This covers incidents arising from our own negligence. It does not cover issues resulting from pre‑existing conditions, owner‑provided equipment failure, or situations outside our reasonable control.
Emergencies
Your pet’s welfare is our priority. If your pet becomes unwell or injured while in our care, we will:
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Contact you immediately
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If unreachable, contact your emergency contact
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If urgent, take your pet to your registered vet or the nearest available vet
You agree to cover all veterinary costs incurred in a genuine emergency where we could not reach you in time.
Cancellations
Standard cancellation policy:
Notice Given. Charge
More than 48 hours. No charge
24–48 hours. 50% of booking fee
Less than 24 hours. Full booking fee
For regular weekly bookings, we will always try to be flexible.
Keys & Home Access
If you provide a key or access code:
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Keys are stored securely and never labelled with your address
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Access codes are kept confidential
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If a key is lost or damaged due to our fault, we will contribute reasonably to replacement costs
Keys will be returned at the end of our arrangement or earlier upon request.
Data Protection (GDPR)
Parkgate Paws collects and stores personal information such as your contact details, address, key‑holding information, and pet information solely for the purpose of providing pet‑care services. All data is stored securely and never shared with third parties unless required for emergency veterinary care or by law. You may request access to, correction of, or deletion of your data at any time in line with UK GDPR.
Photos & Social Media
We may take photos of your pet during visits. These may be shared on our social media or website unless you opt out.
You can opt out at any time by informing us in writing.
Payment
Payment is due as agreed at the time of booking. For ongoing services, we will agree a payment schedule in advance.
Parkgate Paws reserves the right to pause services if invoices remain unpaid for more than 14 days.
Safety & Access
You agree to ensure:
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Your home and garden are safe and secure
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All equipment (collars, harnesses, leads) is in good working order
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Your pet is accessible at the agreed time
If we cannot access your pet due to circumstances outside our control, the visit may still be chargeable.
Weather Policy
In extreme weather (heat, storms, ice), we may adjust walks for safety. This may include shorter walks, garden breaks, or indoor enrichment.
Governing Law
These Terms & Conditions are governed by the laws of England and Wales.